Sunday 20 September 2020 (UAE)

Dubai Electricity and Water Authority DEWA

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Dubai Electricity and Water Authority (DEWA)

Dubai Electricity and Water Authority (DEWA) list of offices, locations, customer service centers, payment methods, and other information. For DEWA enquiries tel +971-4-6019999 (DEWA customer service center, open 24/7), emergencies tel 991.

Spam and phishing messages from DEWA: Do not respond to or open messages from customercare@dewabill.com, or any other addresses ending in dewabill.com. Do not visit the website dewabill.com (DEWA warning 20 Feb 2014).

List of DEWA offices

Location Building Opening Hours Telephone Date open Notes
    Sun-Thu Saturday      
Dubai city and Jebel Ali
Zabeel, Umm Hurair, next to Wafi City DEWA HQ 0730-2000 0730-2000 +971-4-6019999   Head Office (location map)
Al Hamriya Dubai Customs 0730-1400 closed +971-4-6019999 Jun 2013 Customer Service Center
Al Hudaibah, near Dubai Drydocks DEWA 0730-2000 0730-1400      
Al Manara Center, Sheikh Zayed Rd Dubai Municipality 0730-1400 closed   Jun 2011 Customer Service Center
Al Quoz Sustainable Building DEWA 0730-2000 0730-2000   Jan 2013 CSC (location map)
Al Reef Mall Shopping mall 0900-1530 0900-1530      
Al Twar/Al Tawar DEWA 0730-2000 0730-1400      
Al Twar/Al Towar Dubai Municipality 0730-1400 closed     Customer Care Center
Al Wasl Center DEWA 0730-2000 0730-2000 +971-4-3041304    
Ayal Naser (Ayyal Nasser), Deira DEWA 0730-2000 0730-1400 +971-4-2717864   New location Jul 2015
Burj Nahar Center DEWA 0730-2000 0730-2000      
Discovery Gardens   0730-2000 closed +971-4-6019999   Customer Service Center
Jafiliya/Jafilyah DNRD 0730-1400 closed     Customer Care Center
Jebel Ali DNRD         Customer Service Center
Jebel Ali Industrial Area DEWA     +971-4-6019999   Customer Service Center
The Gardens           See Discovery Gardens
Umm Ramool DEWA 0730-2000 0730-1400      
Umm Suqeim - moved to Al Manara Dubai Municipality 0730-1400 closed closed?   Customer Care Center
Outside Dubai city
Hatta            
Updates by date
New DEWA customer service center in Al Hamriyah
New DEWA customer service center in Discovery Gardens
DEWA Sustainable Building in Al Quoz
DEWA bill payment and DEWA payment methods

DEWA bills can be paid in several ways and locations:

DEWA bill amount enquiries
DEWA opening times and hours
DEWA Key Account Management and VIP Customers unit
DEWA desalination plant operations

Production capacity of DEWA water desalination plants (press release 24 August 2010)

DEWA infrastructure
Al Ghafat Reservoirs phase I and II (press release 12 December 2010)
DEWA electricity substations in Dubai (table incomplete)

Table is of new substations completed or under construction during 2011, 2012. More comprehensive list under development.

Location Completion Capacity Cost (AED) Areas Served Notes
Al Aweer Jan 2012 132/400 KV 883m4    
Al Aweer Ras Al Khor Apr 2011 400/132 KV 998m1 Al Warqaa, Mirdif, Nad Al Hamar, Nad Al Sheba  
Al Barsha Mar 2011 400/132 KV 764m2 Al Barsha  
Al Khafaf May 2012 132/11 kV 106m    
Al Mamzar Beach   132/400 KV 642m Al Mamzar, Al Nahda, Mushref?  
Bur Dubai consulate area Aug 2011 132/11 KV 135m Bur Dubai  
Dubailand 2012 400/132 KV 998m1 Al Ain Road, Al Barari, Al Lisaili, Silicon Oasis  
Jebel Ali Free Zone north   132/11 kV      
Jebel Ali Free Zone south   400/132 kV      
Jebel Ali Free Zone south Jun 2012 132/11 kV 144m   includes AED 36m for 135kV cables
Jebel Ali Racecourse Oct 2011 400/132 KV 764m2 Nad Al Sheba  
Jumeirah Lakes Towers Sep 2011 132/11 KV 85m JLT, Jebel Ali  
Jumeirah Park North Q2 2011 132/11 KV 120m Jumeirah Islands  
Meydan Jan 2012 132/400 KV 883m4    
  1. Press release 24 February 2011 said the two substations were close to completion. Total cost AED 998 million for both Al Aweer and Dubailand together. Each substation consists of 4 transformers with capacity 505 MegaVolt Ampere (MVA). Ras Al Khor Used Car Complex Substation will connect to G, H, and Mushrif Station.
  2. Press release 14 February 2011 gave estimated completion dates. Total cost of AED 764 million for both Al Barsha and Jebel Ali Horse Race Track area together. Each substation consists of 4 transformers with capacity 505 MegaVolt Ampere (MVA). Al Barsha Substation will connect to L and D Stations, Jebel Ali Horse Race Substation will connect to G Station.
  3. Al Mamzar Beach Substation to connect with Substations at Al Nahda, Mishref, Warsan. Substation consists of four 505 Megavolt Amepere (MVA) capacity transformers (WAM 14 March 2011).
  4. Al Awir and Maydan power stations together cost AED 883m according to WAM news report 06 February 2012. Unknown if the Al Awir station is the same as the one reported in 24 February 2011, or different.
DEWA debts, bonds, loans, financial information
DEWA personnel
DEWA contact details
Last update Sunday 05-Jul-2015. Page development 1H 2T 3D 4L 5C.
Related pages
Related websites (new window)
Sponsored links

www.dubaifaqs.com/dubai-electricity-and-water-authority.php (PDF and print version).

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