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Labour Department Dubai Abu Dhabi UAE

Friday 21 November 2014 (UAE)   
 
   
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UAE Ministry of Labour (MOL)

The Ministry of Labour (MOL) or Labour Department in Dubai and the UAE governs all work related issues. The MOL is responsible for issuing work permits (or labour cards) and imposing labour bans on those who are entitled to one. The Ministry of Labor does not issue residence visas or entry permits, they are dealt with by the relevant UAE immigration department (in Dubai, the DNRD).

An exception to this is labour permits for maids, they are processed at the immigration department along with their residency permit.

Note that an Employment Entry Permit (often called an employment visa) is not a labour card or work permit, it is an entry permit issued by the immigration department for entry to the UAE temporarily (30 days) and allows the holder to work for the designated employer while the employer arranges processing of the labour card and residence permit (residence visa). However, the immigration department does not issue the entry permit until the MOL has approved (not issued) a work permit for the employee. That's why it takes a few weeks to get things organised.

Ministry of Labour helpline

Telephone 800-665 toll-free in the UAE for any labour related issues, including contracts, work conditions, labour cards, work permits.

Ministry of Labor contact details
Labour Office Location Emirate Telephone No Fax No PO Box Open Date Notes
Abu Dhabi Abu Dhabi +971-2-6671700 +971-2-6665889 805    
Ajman Ajman +971-6-7400444 +971-6-7400555 881    
Al Ain Abu Dhabi +971-3-7629999 +971-3-7629777 1005    
Al Melaiha Sharjah       22 Dec 2010 Al Theqah business services
Al Zaid Sharjah       22 Dec 2010 Al Shamel business services
Delma Abu Dhabi +971-2-8781134 +971-2-8781187 4409    
Dibba (Diba, Deba, Debba) Sharjah       22 Dec 2010 Tasheel business services
Dubai Dubai +971-4-2691666¹ +971-4-2668967¹ 4409    
Fujairah (Fujeirah) Fujairah +971-9-2243888 +971-9-2229340 222    
Kalba (Kalbaa)   +971-9-2777956 +971-9-2774276      
Khorfakkan (Korfakan, Khor Fakan)   +971-9-2383922 +971-9-2386484 9990    
Madinat Zayed Abu Dhabi +971-2-8844577 +971-2-8841330 50017    
Ras Al Khaimah (Khaima) RAK +971-7-2337000 +971-7-2335584 116    
Sharjah (Sharja) Sharjah +971-6-5669777 +971-6-5660369 301    
Umm Al Quwain (Um Al Qwain) UAQ +971-6-7662426 +971-6-7662426 6    

1. Dubai MOL number returns disconnected tone when tried 03 September 2009 (perhaps the Labour Ministry didn't pay their phone bill - numbers usually get disconnected early in the month when that happens). Fax number still operational. Try the toll-free number (still operational), or one of the other emirates. MOL website still showing the disconnected number as the correct Dubai MOL contact tel.

Ministry of Labor online services and enquiries (Netwasal or eNetwasal, and Enquiry Services)

For employers (need company code or number, or transaction number):

  • Bank Guarantee Refund Approval Receipt
  • Bank Guarantee information
  • Company and employer information
  • Company employee list
  • Employee information
  • E-Abscond Approval
  • E-Quota Status
  • Immigration Establishment Link Status
  • Labour Card and Work Permit Status of employees
  • Mission Work Permit
  • Salary Certificates of employees
  • Wages Protection System (WPS) Salary File Creation Tool (SIF file)
  • Work Permit Receipt

For employees and workers (need labour card or passport number)

  • Application Status
  • E-complain (complaint) submission
  • Labour Card and Work Permit status and information, also for new applications
  • Mission Work Permit status
  • Employment Contract Information
  • Salary Certificates
  • Salary Complaint submission and status checking
Wages Protection System (WPS)
  • The UAE Wages Protection System (WPS) was developed by the UAE Central Bank and Ministry of Labour to guarantee and record electronic salary payments to workers via banks, exchange bureaus, and other financial institutions that are part of the WPS.
Ministry of Labour (MOL) contact email addresses and e-mail address directory

An email address listed here does not mean you are sure to get a response - if you assume you won't, then you're less likely to be disappointed when no one answers. Try telephoning, or the MOL website for an online enquiry form.

  • ecomplain@mol.gov.ae - send complaints by email to have them ignored more efficiently than by post or phone.
  • helpdesk@mol.gov.ae - for MOL website enquiries?
  • hr@mol.gov.ae - MOL Human Resources Department?
  • labour@mol.gov.ae - unknown
  • minister@mol.gov.ae - UAE Minister of Labour?
  • molmail@mol.gov.ae - Ministry of Labour Affairs in Dubai?
  • mopmr@uae.gov.ae - unknown
  • pr@mol.gov.ae - MOL public relations and press releases?
  • prsa@mol.gov.ae - Ministry of Social Affairs? Not clear why it uses an MOL domain email address, might be an error?
  • wps@mol.gov.ae - for Wages Protection System enquiries

Note that info@ministryoflabouronline.com (and the website www.ministryoflabouronline.com) is probably not a valid MOL email address, it is more likely to be used as part of a fake teaching job scam to con people out of paying visa fees or similar that they're not supposed to pay themselves (employers are supposed to pay them). Any references to a .tk domain or email address allegedly belonging to the MOL or any other government department are also likely to be related job hoaxes (all the ones we've seen so far for the UAE have been fake). The extension .tk belongs to the Tokelau Islands but is given away for free to anyone who asks.

UAE Ministry of Labour personnel
  • Minister of Labour - refer UAE Government Departments list. As of 2011, Minister of Labour is Saqr Ghobash Saeed Ghobash (Ghubash) (appointment announced 18 February 2008). Previously was Dr Ali Bin Abdullah Al Kaabi (Ka'abi) from 11 November 2004 (as Minister of Labour and Social Affairs) until 18 February 2008).
  • Undersecretary at the Ministry of Labour - Mubarak Ahmed Barasheed Al Dhaheri (appointment announced by WAM 09 March 2011).
  • Previous Under Secretary was Humaid Bin Deemas Al Suwaidi (Dimas Al Suweidi).
    • Also referred to as Assistant Undersecretary, Assistant Labour Undersecretary, Acting Director-General, Executive Secretary, Acting General Manager from 2007-2011 depending on information source.
    • In 2005 was referred to as Assistant Undersecretary of Labour Affairs. In 2004 was referred to as Assistant Under-Secretary for Financial Affairs at the Ministry of Labour and Social Affairs (MLSA).
    • Appointment date unknown. Unknown what happened to Mr Al Suwaidi.
International Labour Agreements the UAE is a party to
  Title Year Ratified Notes
C1 Hours of Work (Industry) Convention 1919 27 May 1982  
C29 Forced Labour Convention 1930 27 May 1982  
C81 Labour Inspection Convention 1947 27 May 1982  
C89 Night Work (Women) Convention (Revised) 1948 27 May 1982  
C100 Equal Remuneration Convention 1951 24 Feb 1997  
C105 Abolition of Forced Labour Convention 1957 24 Feb 1997  
C138 Minimum Age Convention 1973 02 Oct 1998  
C182 Worst Forms of Child Labour Convention 1999 28 Jun 2001  
Last update Tuesday 04-Mar-2014
Related pages
Related websites (new window)
  • www.emol.ae - enquire online about work permit and labour card status. Not available, forwards to MOL main website, click on eNetwasal services to check status and other information.
  • www.mol.gov.ae - official UAE Ministry of Labour (MOL) website, in English and Arabic. Follow the "General Services" tab to find Federal Labor Law No 8 (1980) - the rule book for employment in the UAE (or 'Federal Law no 8, for 1980 on Regulation of Labour Relations'). Also information for foreign workers - UAE Labour Ministry rules for leave, gratuity, permits, hours of work, disputes etc. Availability erratic, also check the Federal Labor Law No 8 information for other sources for pdf downloads.
  • tasheel.mol.gov.ae - Tasheel services, link not available unless using Internet Explorer 7 or higher.

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Abu Dhabi AUH ABD ADB, Ajman AJM, Al Ain AAN, Dubai DXB, Fujairah FUJ, Ras Al Khaimah RAK, Sharjah SHJ, Umm Al Quwain UAQ information guide

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